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Course of Mining: The Key to Profitable M and A

This previous yr, many companies accomplished mergers and acquisitions (M&A). In reality, between Could and August, there have been almost 30 mega M&As – Microsoft acquired Nuance Communications, Apollo Funds acquired Verizon Media, Amazon acquired MGM, Celonis acquired Integromat, and lots of extra.

Globally, M&A volumes have surpassed $4.3 trillion this yr up to now, for a number of causes: bigger companies have a tendency to accumulate smaller rivals that aren’t performing effectively throughout difficult instances, corporations need to develop or increase their present product portfolio, or an organization could need to enter new markets.

Course of Mining: The Key to Profitable M&A

Regardless of the rationale, M&As are a posh venture for everybody concerned: attorneys, HR, accounting, IT companies, staff, and lots of different stakeholders.

However probably the most troublesome factor lies with managers; connecting two corporations with totally different cultures and established enterprise processes is just not straightforward.

Over the previous few years, ABBYY has acquired a number of corporations world wide, most just lately Timeline PI in the USA and Pericom Singapore in Southeast Asia. Right here, we’ll dive into three teams: assets, processes, and other people, and focus on how course of mining can combine companies efficiently that gained’t lead to revenue losses, course of bottlenecks, or worker attrition.


It’s not simply authorized entities which are acquired in relation to M&As. Inherited buildings and tools come into the possession of IT programs, and the guardian firm will usually audit the whole lot to determine which assets ought to stay and that are higher to dump.

Analysis applied sciences

Nonetheless, when evaluating totally different applied sciences and generations of programs, IT leaders want to make sure enterprise continuity of end-to-end enterprise processes whereas integrating processes. And the earlier they begin doing so, the higher.

The widespread approach is to fulfill with stakeholders and manually map out the programs, purposes, and recognized processes. Nevertheless it’s a time-consuming and expensive course of that takes months. One other approach is to automate the mixing with robotic course of automation (RPA) software program robots. Software program robots copy human actions in a pc interface and switch knowledge from one system to a different.

Nonetheless, robots work successfully solely in well-structured processes, and don’t perceive which programs have been optimized for integration. If the corporate wants the mixing to be optimized quicker, course of mining and discovery instruments are the important thing accelerants.

Course of mining platforms duplicate details about the execution of processes (digital traces) from company programs and construct a mannequin of the corporate’s processes, calculate metrics, assist discover optimization strategies, and assist with analytics for beginning digital integration and transformation. This in the end helps streamline processes, determine bottlenecks, and enhance operational effectivity.

Enterprise Administration System

One other use for course of mining is as an Enterprise Administration System (EMS), which doesn’t require large-scale work associated to organising or writing code. On this case, every of the linked programs hundreds its audit logs (or the info might come from databases, customized knowledge extracts, and so on.) into the analytics platform.

The platform, primarily based on the actions recorded in them, will register the incidence of a enterprise occasion that corresponds to a state of affairs, a set of situations, and causes.

That is what it appears like: Think about {that a} chain of occasions of 1 end-to-end course of goes by means of two non-integrated programs of various corporations, and the onset of a sure enterprise state of affairs requires turning to a different system. Course of mining offers visibility and alerting throughout a distributed system, permitting you to rapidly set up interplay between the IT landscapes of various corporations and guarantee enterprise continuity.

How the Enterprise Administration System Works

Right here’s the way it would possibly work at a automotive dealership that has acquired a service firm with its personal fleet of automotive carriers. Possibly the dealership is now providing a brand new service to prospects the place they will transport vehicles to any a part of the world, however there are a number of totally different corporations that work collectively and observe a number of steps to make this occur. Beneath are examples of what steps is likely to be taken:

  • To begin with, every firm has its personal separate IT system, and every of them transmits digital traces of transactions in several codecs to a course of mining platform. When a automotive vendor indicators a preliminary contract with the shopper, they decide the date of sale and cargo of the automotive to the customer.
  • For the analytical platform, a sequence of occasions happens within the accounting system, together with figuring out a preliminary contract and finishing an advance fee.
  • Then, within the vendor’s system, it’s famous that the service of transporting the automotive to the vacation spot is required and, within the service’s system, the method of reserving a automotive service for the specified supply date vary begins.
  • If funds are full, a set off happens. Within the service’s IT system, the method mining platform can see the warehouse’s attributed tackle the place the automotive is positioned, together with a waybill for the driving force.

Though not one of the programs talk with one another instantly on this instance, the duty remains to be achieved. All of this happens at a stage when corporations have but to determine work in several delineations and companies.


After integrating assets, it’s necessary to grasp how the merged companies’ processes are flowing. That is solely potential when you have got a whole, detailed understanding of the info and enterprise workflows within the organizations.

This transparency might be achieved by means of clever evaluation of enterprise processes. Course of mining permits you to see what a typical sequence of actions appears like in real-time when performing a selected job, comparable to agreeing to a contract with a provider or responding to a buyer request inside a name middle.

With these selections, you’ll find deviations from the norm, who’s doing them, and the way the method might be streamlined and improved.

ERP system, a course of widespread with M&As

For instance, many corporations have built-in all their branches to a single ERP system, a course of widespread with M&As, whereas different corporations function in a number of dozen international locations world wide and use a number of ERPs of various generations and producers. This could make it troublesome for tools and property to have constant knowledge reporting, which makes it troublesome to arrange monetary statements.

By making use of course of intelligence to gather and correlate knowledge from disparate programs, corporations can discover totally different choices for a similar course of and determine any deviations.


There are a number of approaches to merging firm cultures throughout an M&A. Autonomy is used most frequently if the brand new enterprise is engaged in actions which are radically totally different from the guardian firm and when the acquired enterprise’s processes are absolutely preserved. However this feature contradicts the notion of merging companies. Typically, prospects don’t suspect that two corporations are a part of the identical model.

Absolutely combine the platform

The “curler methodology” method absolutely integrates the platforms, processes, and company tradition of the guardian firm. It is a pretty widespread and profitable methodology when the acquired firm is far smaller than the guardian, but it surely typically doesn’t at all times result in good outcomes.

There are numerous examples of unsuccessful M&As — from Microsoft and Nokia to Google and Motorola to Daimler and Chrysler. Every case has totally different specifics, however one factor united them: the brand new proprietor sought to convey “his constitution to another person’s monastery” and really rapidly launched his company tradition, KPIs, and processes into the enterprise.

A New Enterprise Mannequin for Higher Advantages

The third (and fewer widespread) methodology brings the perfect of each worlds: a brand new enterprise is constructed from components of each purchaser and vendor. It could appear extra labor-consuming at first, however it will probably present each corporations with extra advantages.

Moreover, with each strategies, HR performs an necessary position. It’s necessary to keep up communication as staff turn into a part of the brand new system, sharing what alternatives and duties await them and what limitations exist.

Greatest Practices

From the attitude of managers throughout an M&A, it’s helpful to determine greatest practices and decide which staff are the best. That is the place job mining might be helpful. Process mining maps out how workers accomplish steps inside a course of and permits corporations to grasp how individuals are utilizing and interacting with programs to enhance their productiveness and optimize workflows.

Trendy applied sciences like this will let you determine the actual image of what’s taking place, together with the situations when the duty is carried out, the price of the method, the alternatives for enchancment.


As corporations proceed to search out alternatives to remain aggressive in 2022, many analysts agree that M&A transactions will proceed to extend. The winners shall be those that purchase corporations correctly primarily based on understanding and thoroughly integrating assets, processes, and other people.

Picture Credit score: Gabrielle Henderson; Unsplash; Thanks!

Bruce Orcutt

Bruce Orcutt is VP of Product Advertising at ABBYY, a Digital Intelligence firm. He helps organizations to realize full understanding of their enterprise and lift their Digital IQ.

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